Privacy Policy

CollabGadget — operated by The CollabGadget Co. LLC

Effective Date: March 9, 2026

Introduction

The CollabGadget Co. LLC (“CollabGadget”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have over it.

This policy applies to all users of www.collabgadget.com and any associated services, regardless of where you are located. By using CollabGadget, you agree to the practices described in this policy.

This Privacy Policy forms part of our Terms of Service.

1. What Data We Collect

1.1 Data You Provide Directly

Account information: name, email address, username, and password when you register;
Order information: billing address, shipping address, and order history when you make a purchase;
Payment information: payment is processed by our third-party payment providers — we do not store full card details;
Communications: messages you send to our support team or through the platform;
User-generated content: reviews, product listings, images, or other content you submit.

1.2 Data We Collect Automatically

Device and browser data: IP address, browser type, operating system, and device identifiers;
Usage data: pages visited, time on site, clicks, and search queries;
Cookies and tracking technologies: see our Cookie Policy for details.

1.3 Data From Third Parties

We may receive data about you from payment processors, fraud detection services, shipping carriers, or publicly available sources, where this is necessary to operate our services or comply with the law.

2. How We Use Your Data

We use your personal data to:

Create and manage your account;
Process and fulfil your orders and communicate order updates;
Handle returns, refunds, and customer support requests;
Send transactional emails (order confirmations, shipping notifications);
Send marketing communications, where you have given consent or where permitted by law;
Detect, investigate, and prevent fraud, abuse, and security incidents;
Comply with our legal obligations, including tax and accounting requirements;
Improve and personalise the platform based on how it is used.

We process your data on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to operate and improve the platform), legal obligation (to comply with applicable law), and consent (where you have opted in to marketing).

3. How We Share Your Data

We do not sell your personal data. We may share it with:

Service providers: payment processors, shipping carriers, IT and hosting providers, fraud prevention services, and email platforms — only to the extent necessary to provide our services;
Subsidiaries: other entities within The CollabGadget Co. group, for operational and administrative purposes;
Vendors and sellers: where necessary to fulfil your order, vendors may receive your shipping address and order details;
Legal authorities: where required by law, court order, or to protect the rights and safety of CollabGadget or others;
Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to appropriate confidentiality protections.

All third parties who receive your data are required to handle it securely and only for the purposes for which it was shared.

4. International Data Transfers

CollabGadget operates globally. Your data may be transferred to and processed in countries outside your own, including the United States. Where required by law, we ensure that appropriate safeguards are in place for international transfers, such as standard contractual clauses or other approved transfer mechanisms.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law. Our standard retention periods are:

Account data: retained while your account is active and for a reasonable period after closure to handle any outstanding issues or legal obligations;
Order and transaction records: retained for a minimum of 7 years for tax, accounting, and legal compliance;
Support and communications: retained for as long as necessary to resolve your query and for a period thereafter for dispute resolution purposes;
Vendor and supplier records: retained for the duration of the business relationship and for a minimum of 7 years thereafter;
Marketing preferences: retained until you withdraw consent or unsubscribe.

When data is no longer required, we delete it or anonymise it securely.

6. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you;
Correction: request that we correct inaccurate or incomplete data;
Deletion: request that we delete your data, subject to our legal retention obligations;
Portability: request your data in a structured, machine-readable format;
Objection: object to the processing of your data for direct marketing or on grounds relating to your particular situation;
Restriction: request that we restrict processing in certain circumstances;
Withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at help.desk@support.collabgadget.com. We will respond within the timeframes required by applicable law. Please note that some requests may be limited where retention or processing is required by law.

If you are located in California, you may also have rights under the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area or UK, you may have rights under the GDPR or UK GDPR. We will honour all legally applicable rights regardless of your location.

7. Cookies

We use cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how our site is used. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

8. Children’s Privacy

CollabGadget is not directed at anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a user under 18, we will delete that data promptly. If you believe a minor has provided us with personal data, please contact us at help.desk@support.collabgadget.com.

9. Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we take our obligations seriously and will notify you of any breach as required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify registered users by email or via an in-platform notice. Your continued use of CollabGadget after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

The CollabGadget Co. LLC
Trading as: CollabGadget
Website: www.collabgadget.com
Privacy & Data: help.desk@support.collabgadget.com
Legal: legal@collabgadget.com